The Personal Blog of Frank Frisina - Writer/Poker Player/Atheist » Video Games http://www.frankfrisina.com Life's A Bluff - sometimes you have to put it all on the line when you might not have the best of it. Sat, 24 Apr 2010 05:20:41 +0000 en hourly 1 http://wordpress.org/?v=3.0 X-Box Service Experiance http://www.frankfrisina.com/2008/12/27/x-box-service-experiance/ http://www.frankfrisina.com/2008/12/27/x-box-service-experiance/#comments Sat, 27 Dec 2008 08:10:18 +0000 Frank Frisina http://www.frankfrisina.com/?p=148 A couple of weeks ago my nephew’s X-Box Elite shows one red light and an error code.   I check the Internets and come to find out that this error code can only be fixed by sending the console in to be fixed.   Needless to say I was pretty pissed off.   This system is less than a year old!  It is now the 3rd out of 4 360s to fail on us.  The first 2 times I had the extended warranty with GameStop and just swapped out the system.   They have since discontinued that sweet deal and I was forced to send it in for repair.

Now Microsoft used to have a 3 month warranty, but with all the failures they increased it to a year and 3 years if you get the complete “red ring of death”.   Instead of waiting for them to send me a box which they would have done free of charge, I packed it myself and printed off a UPS label with shipping paid for by Microsoft.   So far so good.   It doesn’t look like it will cost me a penny.   I could also watch the progress via xbox.com and could see every step of the way.   It took them 2 weeks and we got it back the day before X-mas with a free month of X-box Live.   I was VERY impressed with the entire experience.   I expected a nightmare and it was not so bad at all.   Now I am not so worried when/IF my 360 is the next to fail.   Will it be 4 for 4?   I have about 6 months left on my year… so we will see.

BTW – You only qualify for your warrenty if you registered your console serial number online.   If you didn’t do it yet…. DO IT NOW.

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