A couple of weeks ago my nephew’s X-Box Elite shows one red light and an error code. I check the Internets and come to find out that this error code can only be fixed by sending the console in to be fixed. Needless to say I was pretty pissed off. This system is less than a year old! It is now the 3rd out of 4 360s to fail on us. The first 2 times I had the extended warranty with GameStop and just swapped out the system. They have since discontinued that sweet deal and I was forced to send it in for repair.
Now Microsoft used to have a 3 month warranty, but with all the failures they increased it to a year and 3 years if you get the complete “red ring of death”. Instead of waiting for them to send me a box which they would have done free of charge, I packed it myself and printed off a UPS label with shipping paid for by Microsoft. So far so good. It doesn’t look like it will cost me a penny. I could also watch the progress via xbox.com and could see every step of the way. It took them 2 weeks and we got it back the day before X-mas with a free month of X-box Live. I was VERY impressed with the entire experience. I expected a nightmare and it was not so bad at all. Now I am not so worried when/IF my 360 is the next to fail. Will it be 4 for 4? I have about 6 months left on my year… so we will see.
BTW - You only qualify for your warrenty if you registered your console serial number online. If you didn’t do it yet…. DO IT NOW.
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